Quick Start
Get Started in 3 Steps
How long does it take to activate after purchase?
Our fully automated system typically completes initialization and delivers within 1–5 minutes after payment confirmation. You will receive an email notification and console alert with your login credentials. If not activated after 10 minutes, please contact support.
How do I power on, off, or restart the device?
On the order details page in the console, the top action bar provides Power On, Power Off, and Restart buttons to remotely control the device power state, with real-time status updates.
How do I view device configuration info?
Log in to the console, click the corresponding order to view the details page. The Device Info section displays full hardware specs: model (Mac Mini M4), CPU cores (10-core), memory (16 GB), storage (256 GB NVMe SSD), bandwidth (1 Gbps dedicated), and public IPv4 address.
Connection & Access
How do I connect via VNC remote desktop?
Tip: On your first connection, you will be prompted for the VNC password, which is shown under Access Credentials on the order details page.
How do I connect via SSH?
ssh admin@<your-IP> -p <port>
Paste and run it in a macOS/Linux terminal or Windows PowerShell. The password is also in Access Credentials.Can I use third-party remote desktop software?
Yes. You have full macOS system access and can install any remote tool such as Apple Remote Desktop, TeamViewer, or Tailscale. You can also enable macOS's native Screen Sharing service.
Specs & Configuration
Is the device a dedicated physical machine or VM?
Dedicated physical machine, not virtualized. Each user gets a real Mac Mini M4 device with exclusive access to all CPU, memory, and storage — no resource contention, 100% performance.
Is the bandwidth and IP address dedicated?
Yes, each device is assigned one dedicated public IPv4 with an exclusive 1 Gbps network port — no shared bandwidth. Optional Thunderbolt 5 Link service (80 Gbps) is also available for building multi-machine clusters.
What is the Thunderbolt 5 Link service?
This is MacLogin's premium interconnect service that uses Thunderbolt 5's 80 Gbps bandwidth to physically link multiple Mac Minis into a high-performance compute cluster. Ideal for iOS compile farms, render clusters, and distributed AI inference. Add this service at checkout.
What are the differences between nodes?
Hardware specs and pricing are identical across all nodes. The difference is geographic network location:
• Singapore: Low latency for Southeast Asia, ideal for overseas businesses
• Japan (Tokyo): Premium East Asia node, stable and low-latency
• South Korea (Seoul): Ideal for Korea and nearby markets
• Hong Kong: Friendly access from mainland China
• US East: Coverage for North America and Europe
All nodes are Tier 3+ data centers with dedicated IPv4 and 1 Gbps bandwidth.
Billing & Payments
What billing periods are supported?
How do I view order status and expiry date?
After logging into the console, the left sidebar lists all orders and their current status (Running / Expired / Pending Payment). Click any order to view the expiry date, days remaining, and full transaction history.
Does the subscription auto-renew on expiry?
Weekly/monthly/quarterly subscriptions have auto-renewal enabled by default. The system sends a reminder email before expiry. You can cancel auto-renewal anytime in the console; the service will stop at the end of the current period without early termination. Daily rentals are one-time payments with no auto-renewal.
What payment methods are supported?
We currently support Visa, Mastercard, American Express, and all payment methods supported by Stripe. The payment gateway is powered by Stripe with full 256-bit TLS encryption; no card details are stored.
Account Management
How do I register an account?
Visit the Sign In / Register page, enter your email, and the system will automatically determine whether to register or log in. New users simply enter the email verification code and a password to complete registration in about 1 minute.
What if I forget my password?
Visit the login page, enter your email to proceed to the login step, then click the Forgot password? link to reset your password via email verification code.
Can one account manage multiple devices?
Yes, one account can order and manage multiple Mac Mini devices. All orders are listed in the left sidebar of the console for easy management.
Support
How do I contact technical support?
There are two ways:
• Ticket System (Recommended): Log in to the console → Click Support → Fill in the description, and we will reply within 2–24 hours
• Email: Send an email to [email protected], please include your account email and order number for faster processing
What should I do if the device is unresponsive?
Follow these troubleshooting steps:
1. Click the Restart button in the console and wait 2–3 minutes before retrying
2. If still unconnectable after restart, try Power Off → wait 30 seconds → Power On
3. Check your network and confirm you can reach the target node IP
4. If none of the above works, submit a ticket with your order number and we will prioritize it